Thank you for shopping at Ember Valut Shop. We aim to provide quality home decor products and customer satisfaction. This policy outlines the conditions under which returns and refunds are accepted.
1. Return Policy
Eligibility for Returns
- Returns are accepted only for items that are defective or damaged upon delivery.
- To be eligible for a return, the item must be unused and in the same condition as received, with all original packaging intact.
Return Window
- You must initiate a return within 48 hours of receiving the item. Please inspect your items immediately upon delivery to ensure they meet your expectations.
Return Process
- Contact our Customer Support within 48 hours of delivery to request a return.
- Provide your order details, proof of purchase, and images of the damaged or defective item, if applicable.
- Once your return request is approved, we will arrange for a pickup of the item at the delivery address.
2. Refund Policy
Eligibility for Refunds
- Refunds are issued only for items confirmed to be defective or damaged. Non-defective items or items returned without prior approval are not eligible for refunds.
- No refunds will be provided if the product does not meet return criteria or if the request is made outside the 48-hour return window.
Refund Process
- Upon receiving the returned item, our team will inspect it to verify the defect or damage.
- If the item is deemed eligible for a refund, we will process the refund in cash at the time of item collection, or within [Number of Days, e.g., 7 business days] if processed otherwise.
Non-Returnable and Non-Refundable Items
- Custom or personalized products, sale items, and gift cards are non-returnable and non-refundable.
3. Contact Us
For any questions about this Return and Refund Policy, please contact us:
[email protected]